The Company
Rackspace provides managed hosting services to their clients. They offer Windows and Linux based hosting options. The company has been providing excellent services since 1998. Advanced customer support is available for each and every customer. They provide comprehensive solutions and assistance for each customer. Rackspace hosting solutions are very secure. In fact, they have their Zero Downtime Network. High levels of security, power and function are also provided through the use of excellent hosting equipment and a superb infrastructure. Rackspace is experienced at managing top of the line data centers. After all, they own five data centers. There are Rackspace data centers in the US and UK allowing Rackspace to provide widespread services.
Hosting Solutions
The hosting solutions provided by Rackspace are centered on managed hosting solutions. Many managed hosting features are included with every hosting package. Some of the highlighted features include quality customer care that is available 24/7/365. In fact, they call their support Fanatical Customer Support since they do all they can and then some to help customers. Each hosting client can benefit from hosting options that are specific to the needs of their individual website. This includes having software solutions that are created for that customer rather than preloaded and preprogrammed options. The highest level of security and monitoring is also provided with the managed hosting solutions offered by Rackspace.
Aside from their Managed Hosting options, Rackspace also offers what they call their Intensive solutions. Again customers can depend on the highest level of reliability, function and security. Only the best in customer care and support is included with every hosting plan. A variety of data storage and backup options are available including advanced solutions. This is very beneficial for business websites and those for large organizations. One-hour hardware replacements are providing with the Intensive hosting solutions. Each hosting customer can benefit from an account manager who can ensure that the web hosting meets the specific and individual needs of their website. There are consultative services to help ensure that customers always get the most for their money. These services are excellent for large and mission critical websites. Clients receive help with everything they need relating to their hosting.
Technology
Only the best and most advanced technology is utilized by Rackspace. They offer their Zero Downtime Network. This is good news for anyone who wants to ensure that their downside is always up and running. The data centers are able to provide redundant power and redundant connections. The data centers are very secure and use features to protect equipment from fire and other disasters. The best servers, hardware and other hosting equipment are used by Rackspace.
Zero Downtime Network
Unlike many hosting companies offering 99% or 99.9% uptime, Rackspace offers the Zero Downtime Network. They take a variety of steps to ensure reliability. A redundant network as well as network monitoring is used to help ensure dependable connections at all times. A variety of connections and providers are used. If there is a problem with one network or provider at any time, there is plenty of backup to ensure that all websites are up and running at fullest capacity. The best bandwidth providers are utilized to further enhance quality and reliability. The network is not used for anything other than to provide these great managed hosting options.
Fanatical Customer Support
Rackspace provides what they call Fanatical Customer Support. Their support is superb and they really do go out of their way to provide the best services and solutions for everyone. Clients receive advanced customer care and support that they are not likely to find with many other hosting clients. All customer support is handled by people on staff for Rackspace. They do not use call centers but instead provide round the clock care by technicians and other highly skilled and knowledgeable individuals.
Each client can rely on the support team to assist with any questions, concerns or other issues. People and companies really to receive customized customer care. Their support team knows each hosting customer well. They recognize the needs of each individual customer and website. Everyone has different hosting requirements and Rackspace is ready to work with everyone. Customers are able to contact their account manager when they have problems. The account manager will work with all other members of the support team when clients need help. They have an advanced system with billing specialists, support technicians, engineers and business development consultants. All aspects of a client’s hosting experience are covered.
Customer support is available all of the time. They strive to provide great customer support 24/7. Separate sales and support toll free telephone numbers are provided. Live sales chat is also available. Clients with presales questions can also contact the sales team using the contact form or can request a callback. Live technical support options are always available as well.
Conclusion
Rackspace provides top of the line managed hosting solutions. They provide an excellent option for ecommerce and large corporation sites. They provide the help and services that businesses often need in order to get the most from their hosting plan. Zero downtime is offered which allows customers to rest assured that their website will be up and running when their own clients need the site. They provide some of the best customer support in the industry. Rackspace Site Screenshot (http://www.rackspace.com)
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